WebCM (Subscriber Lookup) Help
Instructions for use
- In your Internet browser, go to
https://www.fulcoinc.com/online/Dashboard. - Enter your user id.
- Enter your password.
- Click the 'login' button.
- Enter the file id for the publication you wish to access.
- If you know the account number of the subscriber or donor
you wish to view:
- Enter the account number of the subscriber or donor in the Account # field.
- Click the corresponding Lookup button.
- For donors, group lists can be viewed by clicking on the 'Donor Account' link.
- If you do now know the account number:
- Enter as much information as you know in the zip code, last name, and company fields (partial and/or blank entries are Ok, but may return many matches).
- Click the Search button.
- In the list returned, click the account number of the subscriber you wish to view.
- After viewing the subscriber, click 'new query' or use your browser's back button to return to the lookup page.
*Protect your password. Do not share it with anyone. Notify Fulco, Inc. immediately if you need an account disabled.
Troubleshooting
- Common Problems
- Can't log in.
- Session timed out.
- Invalid of missing data.
- Browser crashes from attempting to access online lookup.
- Back button on browser does not work.
- Things to Try
- Make sure your CAPS LOCK is off when logging in.
- For your protection, sessions time out after 30 minutes.
- Make sure you have filled out appropriate data fields and clicked the button for the lookup you wish to execute.
- Your browser does not support 128-bit encryption. Upgrade your browser.
- Make sure your browser history is set at a value grater than zero and check that you are storing cached files.
System Requirements
- Web browser with 128-bit encryption support
- Access to the Internet